Cups of Gold wrote:Those of you who have experience dealing with educational bureaucracies, or working in them: since I have clearly failed to get anyone's attention so far, is there something else I could do to make a reply more likely? Or is the key just persistence?
I've been on both sides of this and persistence is definitely key. It can be much easier to get help in person as Puppyclaws suggested, since someone
should be staffing the office at any given time. Better to call or walk in during the morning than the afternoon, and lunchtime is the worst.
When you leave messages with different counselors, it would be helpful to mention the other messages you've left and identify the counselor. "As in the message I left on Suchaday with Soandso..." It will be potentially less annoying for the counselors if they know who you've contacted already, and can avoid duplicating each other's work. (Of course, if they are not very professional, they may just decide to let someone else deal with it and ignore you. Which is one reason you get a list of every
counselor and call a new one every few days.)