I get my first ADSL modem, I plug it in... not working. I look in the box... find the troubleshooting guides... follow the guides. Still not working.
Next morning before going to my lectures I call tech support.
- Hi, my new ADSL modem isn't working.
- Have you [starts reading from troubleshooting guide 1]
- [Interrupts] Yes I went through all that.
- Allright... have you also [starts reading from troubleshooting guide 2]
- [Interrupts again] Yes, I did that too.
[2 seconds of silence]
- Allright, we'll send someone to look at the connection box.
I came back from the lectures in the afternoon, connection worked perfectly until I moved out of the apartment 5 years later (apart from the occasional excavator fadeout). Story 2
My smartphone isn't getting a GPRS internet connection any more. This was in 2006-2007'ish and mobile internet connections wasn't quite the hot stuff just yet.
- Hello, support? Yeah I can't get my smartphone to connect to the internet any more.
- Eeeh... hold on, I'll patch you through to someone that knows that.
- Okey, how did you configure the modem settings?
- Eh... I didn't... I just used the GPRS number *99*.
- Oh geez, I'm surprised you got a connection at all so far! Ok... follow this procedure to get to the advanced settings.
[Click click click]
- The tab is not there.
- Did you do exactly
as I said.
- [Blushing as I didn't... took a "clever" shortcut] Uhm... no.
- [With wonderful constrain and not biting my head off] Do it again
- Ok, got the advanced settings.
- Type this: [spouts modem initialization command with three parameters] and from now on, wherever you're on a Sony Ericsson phone you put "10" at that particular spot in the string; all other phones you use "1" instead. And dial *99***10#, or *99***1# for all other brands, ok?
- Eh... ok, just gimme a sec... hey, it works! Thanks!!Story 3
Mum and dad's computer won't connect to the internet over their (un)trusty old 56k modem. I lift the handset and hear massive amounts of static.
Mum & dad's phone lines inside the house are... eh... "abused". Not pretty. So I backtrack them, eventually all they way up on the attic there the copper pair comes into the house. I strip the wires, hold them to the phone connectors... still static. Ok, it's not in the house.
I call support on my cell phone, and end up in a fully automated system with voice recognition.
- Please describe the problem
- [Brief one-sentence desciption]
- Did you mean: [Alternately worded but right on the money description]
- [Amazed] Yes!
- Ok, what phone number is having the problem? Speak or dail, finish with the hash key.
[Bleep bleep bleep]
- Ok, we will now make an automated probe of that phone line. In the mean time...
[Short exchange of numbers where I can be reached if they need to ask further questions]
- We have found that there is an error on your line and will send a repair team. Would you like to be contacted when the repairs are done?
[another short exhange to give contact detail]
- Thank you, we expect this to be completed in approximately three days. Thank you for your call.
It was done in less than 24 hours...
Without advertising I would just like to say that I love
Telia's support (yes, all three were to Telia).