Karilyn wrote:You know, I always see people bitch about tech support, but seriously. If you're an engineer, you don't want to get bothered with every trivial problem people have, and dear god an overwhelming number of issues are trivial. Hell, recently, I had a person who called tech support because she couldn't find her application because she had minimized it and couldn't find it. Waste of time.
dbmag9 wrote:SocialSceneRepairman wrote:Also, wasn't Shibbolet (instead of "Shibboleth") the one that would get you executed? Or was that "Sibbolet(h)"?
The important distinction (as has been noted above) was between the 'sh' and 's' at the start. Funnily enough, although the last sound is traditionally anglicised to 'th', in the Hebrew it would actually just be pronounced as a 't' (that's definitely true for Modern Hebrew, and I'm fairly sure it's accurate for Biblical). The same thing happens in 'Sabbath', 'Bethlehem', and probably those Lovecraftian words too.
glasnt wrote:My desk at my last place had
[ ] penguin
[ ] http://xkcd.com/225/ (plus Compiling, 'You're a kitty', Signs on cats and a authentic Online Communities 2007 poster)
[ ] hair long enough for a poneytail..
DUDE. Randall. Seriously, stop stalking me. :<
HI JOEE TELL RANDALL TO STOP STALKING ME, OR AT LEAST INTRODUCE HIMSELF SO I MIGHT FLY KITES WITH HIM :<
Customer: "My laptop won't boot."
Tech Support: "Have you tried rebooting?"
Customer: "I can't reboot, because it doesn't boot in the first place."
Tech Support: "Sir, we have to do things my way, okay?"
kingworks wrote:My suspension of disbelief was shattered the moment the csr said "There's a chick . . ."
myrcutio wrote:This is also the reason I'm currently a liberal arts major, since writers never get angry calls about the new software missing "Clippy," the cartoon help assistant.
eovnu87435ds wrote:Whoever decides to start up a company for smart people technical support will be a millionaire in no time.
SirMustapha wrote:Karilyn wrote:You know, I always see people bitch about tech support, but seriously. If you're an engineer, you don't want to get bothered with every trivial problem people have, and dear god an overwhelming number of issues are trivial. Hell, recently, I had a person who called tech support because she couldn't find her application because she had minimized it and couldn't find it. Waste of time.
Ah, but those plebeians shouldn't even be using a computer, isn't it? I mean, if you weren't playing with Perl in your mother's womb, you definitely shouldn't step into the sacred grounds of computing, right?
I hate that stupid elitism; and that's considering that I belong to that area. I am a computer programmer, I know "a minimum of two programming languages", and I feel sorry for the computer "illiterate". They need someone to tell them "have you tried turning off Caps Lock?" over the phone, and they also have to deal with people who think that the "monkeys" on tech support are just an obstacle between them and the AWESOME SUPA-KNOW-IT-ALL FEMALE ENGINEERS (and, yeah, notice how the engineer just has to be female -- and people try to convince me Randall is NOT white knighting! Hah). And yeah, notice how Randall is so condescending towards tech support that, in his comic, the guy doesn't even know the people he works with; "I need to talk to an engineer, but you OBVIOUSLY don't know what that is, so I'll describe it to the MORON that you are".
Gelsamel wrote:If you punch him in the face repeatedly then it's science.
jqavins wrote:eovnu87435ds wrote:Whoever decides to start up a company for smart people technical support will be a millionaire in no time.
Sadly, I don't think there are enough smart people to make that business model work.
I like this idea, and would heavily promote it's usage. Be a shortcut if you actually know WTF you are talking about, but also would compensate the company for wasting their time (and time is money) for the 95% of people that are being stupid.Eutychus wrote:Yes, pretty much exactly the same thing happened to me this week on my cable-based ISP, intermittent problem, clearly their end somewhere (but I don't have the skills to diagnose it from my end). They threaten you with a €50 charge if the problem turns out to be that you haven't plugged in your router properly or something. To be fair, the guy said that my call-out was one of the rare ones for which he didn't end up getting the €50.
Gelsamel wrote:If you punch him in the face repeatedly then it's science.
Karilyn wrote:Like I said. It's like asking a neurosurgeon to change bedpans.
Karilyn wrote:...That being said, there is no excuse for being mean or rude to unskilled minimum wage tech support. It's not cool Randal, or anyone else. It just makes you an asshole. No better than bullying a restaurant or retail employee. And that's what it is. Bullying. And shame on you.
SirMustapha wrote:I hate that stupid elitism; and that's considering that I belong to that area. I am a computer programmer, I know "a minimum of two programming languages", and I feel sorry for the computer "illiterate". They need someone to tell them "have you tried turning off Caps Lock?"
Chat Transcript - 10/06/2010 09:03 AM
Hi, my name is Maya K N. How may I help you?
My Name: Good morning. I own a W3506 and am having trouble finding standby and hibernate availability.
Maya K N: My Name, we are here to assist you.
Maya K N: Could you please provide me the valid serial number of your computer?
Maya K N: The serial number should be alpha numeric format of 13 or 22 characters starting with a letter or 10 digits (numeric). The serial number would be printed along with a bar code on a sticker. The sticker is pasted on rear side or the top of the tower or under the notebook. It says S/N.
Maya K N: Are you with me?
My Name: xxxxxxxxxxxxx
My Name: had to find it.
Maya K N: Thank you for the confirmation.
Maya K N: From the serial number provided I see that the computer is out of Warranty. As a onetime best effort I can provide you with some self help links to fix the issue.
Maya K N: Could you please explain the issue with your computer?
Maya K N: Are we connected?
My Name: It does not allow me to put the computer in standby or hibernate. the power options does not have a hibernate tab, and the bios is set to ACPI accessibility
Maya K N: As I understand you cannot put computer on Hibernate mode.
My Name: or standby
Maya K N: My Name, let me see what best I can do in order to fix this issue.
Maya K N: Please try the following steps to put the computer on Hibernation.
Maya K N: 1. Click Control Panel
2. Click Power Options
3. Select the Hibernate tab
4. Uncheck Enable Hibernation box to disable
(or check to enable)
5. Click OK
My Name: no hibernate tab
Maya K N: Could you please stay online for 2 minutes while I search this information for you ?
My Name: sure
Maya K N: Thank you.
(after 5-10 minutes)
My Name: Did you find anything?
Maya K N: Thank you for being online.
Maya K N: I need few more minutes to search your issue. Could you please stay online for 2 more minutes while I search this information for you?
My Name: I will be here
Maya K N: Thank you.
Maya K N: Thank you for being online. I appreciate your patience.
Maya K N: May I know the operating system installed in your system?
Maya K N: Is it windows xp or vista?
My Name: xp pro
Maya K N: Thank you for your information.
Maya K N: My Name, in this case I would recommend you reinstall the video drivers to fix this issue. I will provide you a web link through which you can download the driver for your computer.
Maya K N: Please click on the following web link to download the driver.
Maya K N: http://global-download.acer.com/GDFiles ... s&SC=PA_6E
My Name: how do video drivers affect standby and hibernate?
Maya K N: Standby and Hibernate are advanced video options for power management.
Maya K N: You may follow the below instructions to install the driver in your computer.
Maya K N: 1.Download the file on to the desktop.
2.Double click on the file for extraction.
3.After extraction there will be a folder created in C:\ drive as C:\cabs\file name
4.Double click on the folder and you will find the exe file in that. Double click on the file to install the driver.
Maya K N: My Name, please go ahead and reinstall the video driver to fix this issue for sure.
Maya K N: I will send the chat transcript to your e-mail ID so that you can download the driver later.
Maya K N: It was a pleasure working with you. My name and badge number are (random #). Thank you for using E-machine Live Chat and have a great day.
My Name: thank you
Maya K N: You are welcome.
Maya K N: Bye take care.
'My Name' disconnected ('Concluded by Agent').
adaviel wrote:Another magic phrase I wish I knew is the one to bypass voice recognition on my cellphone provider's line.
el_loco_avs wrote:It's incredibly rare to get a user that actually knows anything when you work in tech support.
Karilyn wrote:Does it suck when people like you, me, and Randal get stuck dealing with the unskilled tech support? Yeah. But they still solve 90-95% of problems for the computer illiterate, instead of taking engineers from more complicated issues. It's not like engineers aren't working on shit; if unskilled tech support wasn't around, you'd have to have 10-20 times as many qualified engineers to handle the work load, and that's just a silly waste of manpower.
Karilyn wrote:EDIT: FYI: The engineer is female, and this engineer is female. As if my avatar and username wasn't enough of a giveaway. Jesus Christ. Some engineers have vaginas. Can we get past this already? Why do people a damn whether a person is male or female?
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